Privacy Policy

Last Updated: July 2025

Snap Home Services ("we," "our," or "us") operates the website https://snaphomeservices.de (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

1. Information We Collect

When you book a service or interact with our Site, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Pick-up address (for service location)
  • Drop-off address (for moving services)
  • Service details (type of service, selected items, date, time slot, plan, hours)
  • Payment information (processed securely through Stripe; we do not store your full credit card details)

2. How We Collect Information

We collect information directly from you when you:

  • Fill out and submit a booking form on our Site
  • Make a payment through Stripe
  • Contact us via email or phone

We also collect information automatically through:

  • Cookies and similar technologies for Site functionality and analytics
  • Google Calendar API for scheduling and availability purposes
  • Stripe payment processing for secure transactions

3. How We Use Your Information

We use the information we collect solely for the following purposes:

  • To process and confirm your service booking
  • To process your deposit payment through Stripe
  • To communicate with you regarding your scheduled service
  • To send you a confirmation email with your booking details
  • To create calendar events in Google Calendar for scheduling
  • To contact you if there are any questions or changes to your appointment
  • To improve our Site and services
  • To comply with legal obligations

4. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers solely for the purpose of operating our business:

  • Stripe, Inc. – for payment processing. Stripe receives your name, email, and payment amount. View Stripe's privacy policy at stripe.com/privacy.
  • Google LLC – for calendar scheduling via Google Calendar API. Your name and service details are stored as calendar events. View Google's privacy policy at policies.google.com/privacy.
  • Hostinger – our website hosting provider. Your data is stored on Hostinger servers.

We may also disclose your information if required by law or to protect our rights.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to function properly and improve your experience. These may include:

  • Essential cookies – required for the Site to function (booking forms, payment processing)
  • Analytics cookies – to understand how visitors use our Site
  • Functional cookies – to remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our services
  • Comply with legal and tax obligations
  • Resolve disputes and enforce our agreements

Booking records are typically retained for a minimum of 3 years for tax and legal purposes.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. This includes:

  • SSL encryption for all data transmitted through our Site
  • Secure payment processing through Stripe (PCI-DSS compliant)
  • Limited access to personal data by our staff

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access – request a copy of the personal data we hold about you
  • Right to Rectification – request correction of inaccurate or incomplete data
  • Right to Erasure – request deletion of your personal data, subject to legal obligations
  • Right to Restrict Processing – request that we limit how we use your data
  • Right to Data Portability – request transfer of your data to another service
  • Right to Object – object to processing of your personal data

To exercise any of these rights, please contact us using the information below. We will respond within 30 days.

9. Artificial Intelligence (AI) Disclosure

Some content on this Site, including portions of this Privacy Policy, booking system code, and certain informational text, was created or assisted by artificial intelligence (AI) tools including but not limited to language models and code assistants. All AI-generated content has been reviewed, edited, and approved by human staff before publication. AI tools are used solely to improve efficiency and service quality. No personal data is shared with AI tools for content generation.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers and service providers are located. By using our Site, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: snaphomeservice@gmail.com
  • Phone: (512) 234-0919
  • Address: Snap Home Services, 610 Blue Springs Blvd, Building 3, Georgetown, TX 78626